5 Year Warranty
What Is Covered
I:F Lighting Co, Ltd. warrants its light emitting diode (LED) luminaires, to be free from defect in material and workmanship (the “Limited Warranty”) for a period of five (5) years from the warranty start date. During the warranty period, I:F Lighting Co, Ltd. will either repair or replace any covered, defective product. Within the first 30 days, I:F Lighting Co, Ltd. will incur all costs associated with the repair, or replacement, and return of the defective product. After 30 days, the customer will assume responsibility of shipping the defective product back to I:F Lighting Co, Ltd. for the remainder of the warranty period. I:F Lighting Co, Ltd. will, in turn, assume responsibility for up to $50.00 per item of the shipping fees associated with returning the repaired or replaced product back to the purchaser. Return shipping fees in excess of $50.00 will be the responsibility of the purchaser.
What is NOT Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by I:F Lighting Co, Ltd. to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
How to Obtain Warranty Service
At this time, the original purchaser will be called upon to provide proof of purchase or the build date located on the conformance sticker next to the power receptacle. The I:F Lighting Co, Ltd. representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions. Upon receipt and review of the defective product, I:F Lighting Co, Ltd. will repair or replace, and return within ten (10) business days.